Frontier Airlines

  Frontier Airlines boss Bryan Bedford is the latest company head to walk the front lines of his company as he stars as this week’s "Undercover Boss" in the CBS show. Bedford has been in charge of the airline for 11 years. Based in Denver, the company has been in the news lately due to mergers that forced employees to take a 10% pay cut.
 
  Bryan Bedford, CEO of Frontier Airlines parent company, Republic Airways, went undercover as Richard, an out of work welder, and witnessed firsthand how his company ticks. Like all flights, he hit some bumps along the way, but in the end, did he earn his wings?

 

  The episode begins and we meet Bryan, who lives a castle like home complete with a basketball court and pool with his wife and eight kids. He throws on a terrible toupee, kisses his soccer team sized family goodbye and hits the sky.

 

  Bryan first goes undercover as an aircraft appearance team member to make sure his planes are being properly serviced between flights. He meets his supervisor Sue, in Denver, at the busiest center in the company.

 

  Bryan then flies to Will Rogers World Airport in Oklahoma City, where he meet Valerie. His job today is of a cross utilization agent – which means that he’ll be performing basically every job an airline employee could have – all in one. They first marshal in a plane, pull luggage from one plane and put them on another, then run back inside after sweating it out on the tarmac, only to check in more passengers. This bothered Bryan, who felt pretty stinky.

 

  Job three takes Bryan back to Denver to pose a flight attendant with jovial Hawaiian, Tui. Bryan is a tad too chatty for Tui’s liking, and ends up slowing down the pace. Tui tells him that the plane is 8 minutes late, which frustrates Bryan.

 

  The next day, it’s Bryan’s job to literally clean up poop as a lavatory services employee alongside Hector. The airline goes through 1,400 gallons of poo per day, which viewers get see firsthand. Hector drains some nasty poop and then lets Bryan take the reins. He doesn’t do a very good job. Hector tells Bryan that shoveling poo doesn’t pay that much and tears up thinking about how much sacrifice he and his fellow employees have gone through since the merger.

 

  The long week finally comes to an end and Bryan resumes his position as CEO, then tells his higher ups how to improve the company. Then the Frontier Airlines employees head to HQ where, naturally they are surprised to find out who Richard really is.  Article from thirdage.com